Sending demands out faster is the easiest, most cost effective way for you to lower your time on desk. The net effect is a more efficient law firm that produces more profit. Also, by closing a case faster, your clients will have higher satisfaction rating with their experience in your law firm.
By outsourcing your medical records collection, you can pass the cost along as a case expense. Not something you can do with your legal assistant’s time. Move the expense from your P&L statement onto your balance sheet, and watch your bottom-line grow as a result.
Your legal assistants should be building case value with clients, not collecting medical records. Typically a legal assistant will spend 25% of ther time talking with medical providers. Wouldn’t you rather they take on 25% more cases instead?
It’s simple. By outsourcing your records collection you’ll free your staff to build case value by talking with clients instead of medical providers. On average, 25% more time with clients. Plus, legal assistants don’t like calling medical providers, so now they will like their job even more.
The simplest reason to outsource is that someone else pays for it. You can’t get reimbursed for your legal assistant’s time, but you can for case expenses. Plus we do all the work while you get your demands out faster. Faster demands, more profit, less effort.
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When asked how many clients complained about paying the record retrieval fee.